Terms & Conditions
for 399bd

01Introduction & Acceptance

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("User", "Player", "you") and 399bd ("399bd", "we", "us", "our"), the operator of the online betting and gaming platform accessible at https://399bd.im (the "Platform"). By accessing, registering on, or using any part of the 399bd Platform — including the sportsbook, live casino, slots, crash games, and any associated mobile or web interface — you confirm that you have read, understood, and agree to be bound by these Terms in their entirety.

If you do not agree to these Terms, you must immediately cease using the 399bd Platform and close any account you may have registered. Continued use of the Platform after any update to these Terms constitutes acceptance of the revised Terms.

399bd operates as an international online betting service. It is the sole responsibility of the User to ensure that accessing and using the 399bd Platform is lawful under the laws of their jurisdiction before registering an account or placing any wager.

02Eligibility & Age Verification

The 399bd Platform is strictly for adults. To register and use a 399bd account, you must satisfy all of the following eligibility criteria at the time of registration and on an ongoing basis:

• You must be at least 21 years of age. 399bd enforces a minimum age of 21 years in accordance with responsible gaming principles applicable to its target markets.
• You must be a natural person acting on your own behalf. Corporate entities, automated systems, and bots are not permitted to hold 399bd accounts.
• You must not be self-excluded from gambling services, whether through a 399bd self-exclusion mechanism or any applicable external scheme.
• You must have the legal capacity to enter into a binding contract in your jurisdiction.
• You must not be accessing the Platform from a jurisdiction in which online gambling is explicitly prohibited by applicable law.

399bd reserves the right to request documentary proof of age and identity at any point, including but not limited to a national identity card, passport, or mobile number verification. Accounts that cannot be verified as belonging to an eligible user will be suspended pending verification, and any winnings accrued during a period of non-compliance may be voided.

03Account Registration

To access the full range of 399bd services, you must register a personal account through the 399bd Login page. During registration, you are required to provide accurate, complete, and current personal information, including your full name, date of birth, mobile number, and preferred payment method. You agree to update this information promptly if any details change.

Each individual may hold only one registered 399bd account. The registration of duplicate accounts — whether under the same name, the same mobile number, the same bKash or Nagad wallet identifier, the same device, or the same IP address — is strictly prohibited. 399bd employs technical and operational measures to detect duplicate registrations and reserves the right to close all associated accounts and void any balances in cases where multiple registrations are identified.

• You must not share your account credentials with any other person.
• You must not allow any other person to access or use your 399bd account on your behalf.
• You are fully responsible for all activity conducted through your account, whether or not such activity was authorised by you personally.
• You must notify 399bd immediately if you suspect that your account has been accessed without your authorisation by contacting [email protected].
• 399bd will never request your password via email, live chat, or telephone. Any communication purporting to request your password should be treated as fraudulent and reported immediately.

399bd reserves the right to refuse a registration application at its sole discretion, without being required to provide a reason for such refusal.

04Deposits & Withdrawals

All financial transactions on the 399bd Platform are conducted in Bangladeshi Taka (BDT). 399bd supports deposits and withdrawals via the following payment methods: bKash, Nagad, Rocket, Upay, Visa, and Mastercard. The availability of specific payment methods may vary and is subject to change at 399bd's discretion.

The minimum deposit amount on 399bd is ৳100. Minimum withdrawal amounts and any applicable processing times are published on the relevant account and payment information pages on the Platform and may be updated from time to time.

• All funds deposited into a 399bd account must originate from a payment method registered in your own name. 399bd does not accept deposits from third-party accounts.
• Withdrawals will be processed to the same payment method used for the original deposit, where technically possible, as a standard anti-money laundering (AML) control.
• 399bd reserves the right to conduct enhanced due diligence checks before processing withdrawal requests above certain thresholds. You may be asked to provide proof of identity, proof of address, or source-of-funds documentation.
• Withdrawal requests will not be processed while any bonus wagering requirements remain outstanding on the account unless you elect to forfeit the bonus balance. Forfeiting a bonus balance to facilitate withdrawal may be requested by contacting [email protected].
• 399bd is not responsible for delays caused by third-party payment processors, bank processing times, or mobile financial service provider network issues outside 399bd's control.

05Bonuses & Promotions

399bd offers various bonuses and promotional offers to registered players from time to time, including but not limited to welcome bonuses, deposit match bonuses, free bet credits, cashback offers, and seasonal promotions tied to Bangladesh cricket events such as the BPL, IPL, and T20 World Cup. All bonuses are subject to the specific terms attached to each offer, which will be published clearly on the relevant promotional page at the time the offer is active.

General bonus terms applicable to all 399bd promotions unless the specific promotion states otherwise:

• Bonuses are available to eligible 399bd account holders only. New account bonuses are available to first-time registrants only; one per person, per household, per device, and per payment method.
• Wagering requirements must be met in full before any bonus-derived winnings can be withdrawn. The applicable wagering multiplier will be stated on the promotion page.
• Not all games contribute equally to wagering requirements. Live casino games, crash games, and specific slot titles may contribute at a reduced rate or not at all. Contribution rates are detailed in each promotion's terms.
• Bonuses have a fixed validity period. Any unused bonus balance or wagering progress will be removed from the account on expiry of this period.
• Minimum odds conditions may apply to free bet offers. Free bets placed on accumulators or markets below the stated minimum odds will not count toward the wagering requirement.
• 399bd reserves the right to withdraw any bonus offer, modify its terms, or disqualify any player from a promotion where there is evidence of bonus abuse, use of multiple accounts, or any other breach of these Terms.

06Betting Rules

All sports betting activity on 399bd is subject to the specific market rules applicable to each sport, league, and event type. These rules are accessible within the betting interface and govern how bets are settled, how abandonment or postponement of events is handled, and how in-play betting markets operate.

• All bets are accepted at the odds displayed at the time of bet placement. 399bd reserves the right to correct obvious pricing errors; bets placed at clearly erroneous odds may be voided at 399bd's discretion.
• Once a bet has been confirmed and accepted by the 399bd platform, it cannot be cancelled or amended by the player except where a cash-out facility is available for that specific market.
• In-play betting markets may be suspended at any point during a live event, including during reviews, stoppages, or at the discretion of the 399bd trading team. Bets submitted during a market suspension may be delayed or rejected.
• Cricket betting markets covering BPL, IPL, T20 World Cup, and Bangladesh Tigers international fixtures are subject to the standard cricket betting rules published in the 399bd Sports Rules section, which address scenarios including rain interruptions, Duckworth-Lewis-Stern (DLS) method outcomes, match abandonment, and over reductions.
• 399bd reserves the right to void any bet that is identified as having been placed following the outcome of the relevant event being known to the player ("late betting"), or where there is evidence of match manipulation or integrity breach.
• Maximum bet limits apply to individual markets and may vary by sport, event, and market type. These limits are displayed within the betting interface at the time of bet placement.

07Casino & Games

The 399bd Casino offers a range of products including live dealer casino games, slots, crash games, virtual sports, and instant win titles. All games available on the 399bd Platform are provided by third-party certified game studios, including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe. Each game is governed by both these Terms and the specific game rules applicable to that title.

• All casino and slot games on 399bd use independently audited random number generation (RNG) systems, ensuring that outcomes are statistically random and cannot be predicted or manipulated.
• Live dealer games are streamed in real time from certified Evolution Gaming and Ezugi studio facilities. The rules applicable to each live table game are displayed within the game interface before play commences.
• Minimum and maximum bet limits vary by game and table. Players are responsible for checking applicable limits before placing wagers.
• In the event of a technical malfunction during a game session — including but not limited to a disconnection, server error, or display error — the game round will be resolved according to the game provider's stated malfunction policy. 399bd accepts no liability for losses arising from technical issues beyond its reasonable control.
• Crash game titles, including Aviator, operate on a provably fair model. Players are advised to review the crash game-specific rules and understand the mechanics of each title before wagering real money.

08Prohibited Conduct

The following conduct is strictly prohibited on the 399bd Platform. Engaging in any of the following behaviours may result in immediate account suspension, permanent closure, forfeiture of all balances, and referral to relevant authorities where applicable:

• Registering more than one account, or registering an account on behalf of another person.
• Providing false or misleading personal information during registration or at any subsequent identity verification stage.
• Using the Platform while under the age of 21.
• Attempting to exploit software bugs, glitches, or technical errors for financial gain.
• Using automated scripts, bots, artificial intelligence tools, or any other automated means to interact with the Platform.
• Engaging in any form of fraud, including but not limited to chargeback fraud, payment method fraud, or identity fraud.
• Colluding with other players in live casino, poker, or any other multi-player format to gain an unfair advantage.
• Engaging in arbitrage betting strategies, matched betting, or any other strategy specifically designed to guarantee profit from bonus offers in a manner contrary to their intended purpose.
• Attempting to launder money or use the Platform for any purpose that violates applicable financial crime laws.
• Threatening, harassing, or abusing 399bd staff or other users in any manner.

09Intellectual Property

All content on the 399bd Platform — including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, software, and the overall look and feel of the Platform — is the property of 399bd or its content suppliers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the 399bd Platform solely for your personal, non-commercial use in accordance with these Terms. This licence does not permit:

• Copying, reproducing, distributing, or publicly displaying any Platform content without prior written consent from 399bd.
• Modifying, translating, adapting, or creating derivative works based on Platform content.
• Using any Platform content for commercial purposes or in any manner that competes with or harms 399bd's business interests.
• Reverse engineering, decompiling, or disassembling any software component of the Platform.

The 399bd brand name, logo, and all associated marks are trademarks of 399bd. Unauthorised use of any 399bd trademark is strictly prohibited.

10Privacy & Data

399bd collects and processes personal data in accordance with its Privacy Policy, which forms part of these Terms and Conditions by reference. The Privacy Policy sets out in detail what data is collected, how it is used, how it is stored, who it may be shared with, and what rights you hold in relation to your personal data.

By registering a 399bd account and using the Platform, you consent to the collection and processing of your personal data as described in the Privacy Policy. In summary:

• 399bd collects registration data, transaction data, device and browser data, and behavioural data for the purpose of providing, improving, and securing the Platform.
• 399bd does not sell or rent personal data to third-party marketing organisations.
• Personal data may be shared with third-party payment processors, identity verification providers, game studios, and regulatory authorities where required by law or necessary for the delivery of services.
• All personal data is stored using industry-standard security measures, including 256-bit SSL encryption in transit and AES-256 encryption at rest.
• You have the right to request access to, correction of, or deletion of your personal data by contacting [email protected]. Deletion requests may be subject to retention obligations under applicable law.

For full details of how 399bd handles your personal data, please read the 399bd Privacy Policy.

11Limitation of Liability

To the maximum extent permitted by applicable law, 399bd, its directors, employees, partners, agents, suppliers, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of, or inability to use, the 399bd Platform or any content thereon.

Without limiting the foregoing, 399bd specifically excludes liability for:

• Losses arising from your reliance on any information or content published on the Platform, including odds, statistics, match information, and promotional materials.
• Losses resulting from technical malfunctions, server downtime, connectivity issues, or errors in third-party game software outside 399bd's reasonable control.
• Losses arising from the actions or omissions of third-party payment providers, including delays in deposit or withdrawal processing.
• Financial losses resulting from gambling activity. 399bd provides a platform for entertainment; the outcome of all bets and games is uncertain by nature.
• Losses resulting from unauthorised access to your account where such access results from your failure to maintain adequate credential security.

Nothing in these Terms shall exclude or limit 399bd's liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.

12Responsible Gaming

399bd is committed to promoting responsible gambling practices and to minimising the potential for gambling-related harm among its users. 399bd provides a range of tools to help players manage their gambling activity, all of which are accessible via the account settings area following login:

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits. Once set, limits take effect immediately; requests to increase a limit are subject to a cooling-off period before the increase is applied.
• Session Time-Outs: Players may set a time limit on individual gambling sessions. On expiry of the time-out, the player will be logged out of the active session.
• Reality Checks: Players may enable periodic on-screen reminders displaying the duration of their current session and net win/loss position.
• Self-Exclusion: Players who wish to take a break from gambling may request a self-exclusion period of 30 days, 90 days, 180 days, or indefinitely. During a self-exclusion period, the account is locked and cannot be accessed or reactivated. Indefinite self-exclusion requires a formal request to [email protected].

399bd encourages any player who feels that gambling is having a negative impact on their life to make use of these tools and to seek external support. Guidance and additional resources are available on the 399bd Responsible Gaming page. This Platform is strictly for adults aged 21 and above.

13Amendments to These Terms

399bd reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, 399bd will notify registered users by email to the address associated with their account and/or by displaying a prominent notice on the Platform. The updated Terms will specify their effective date.

Your continued use of the 399bd Platform after the effective date of any revised Terms constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must cease using the Platform and close your account before the effective date of the changes. Closing your account prior to the effective date of new Terms does not affect any rights or obligations that arose under the previous version of the Terms.

14Governing Law & Dispute Resolution

These Terms & Conditions and any dispute or claim arising out of or in connection with them — including non-contractual disputes or claims — shall be governed by and construed in accordance with applicable international online gaming law and the laws of the jurisdiction in which 399bd is registered as an operator.

In the event of a dispute between you and 399bd arising from your use of the Platform, you are encouraged to contact 399bd's customer support team in the first instance at [email protected]. 399bd will endeavour to resolve all disputes promptly, fairly, and transparently. Most queries and complaints submitted via email are reviewed and responded to within 48 hours during standard operating periods.

If a dispute cannot be resolved through the 399bd internal complaints process, the matter may be escalated to an independent dispute resolution body. Details of the applicable dispute resolution body, if any, will be provided in the response to your complaint from the 399bd support team.

15Contact Information

If you have any questions, concerns, or complaints regarding these Terms & Conditions or any aspect of the 399bd Platform, please contact the 399bd support team using the details below. All communications must be in English. Support is available 24 hours a day, 7 days a week, operating in Bangladesh Standard Time (UTC+6).

• Email: [email protected] (plain text — not a clickable link)
• Website: https://399bd.im
• Support Hours: 24/7 — Bangladesh Standard Time (BST, UTC+6)
• Service Coverage: Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, Cox's Bazar & all regions of Bangladesh

399bd is dedicated to providing a responsive and professional support experience. Whether your query relates to account verification, payment processing, bonus terms, game rules, or responsible gaming tools, the 399bd support team is equipped to assist you promptly and effectively.