Your Safety Comes First at 399bd
399bd is firmly committed to responsible gaming for every player across Bangladesh. We provide the tools, information, and support you need to keep gambling fun, controlled, and safe — always within your personal limits.
What Responsible Gaming Means at 399bd
Responsible gaming is the foundation of everything 399bd does. We believe that betting on cricket, playing slots, and enjoying live casino games should be a form of entertainment — not a source of financial stress or personal hardship. Every feature, tool, and policy on the 399bd platform is designed with that belief in mind.
For the vast majority of 399bd players across Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, and Cox's Bazar, online gaming is a leisure activity enjoyed in moderation. But we recognise that for a small number of players, gambling can develop into a pattern that causes harm. Identifying those patterns early — and acting on them — is a responsibility 399bd takes seriously.
399bd's responsible gaming programme covers four key areas: education and awareness, practical player tools, automated platform monitoring, and human support. Together, these form a comprehensive framework that puts you, the player, in full control of your 399bd experience.
Daily, weekly & monthly deposit caps you control.
Cool-off periods from 24 hours to 6 weeks.
Full account block for 6 months to permanent.
Dedicated team available around the clock.
Six Pillars of Player Safety
399bd's responsible gaming framework is built on six interconnected pillars, each designed to give Bangladeshi players a safer, more informed, and more controlled betting experience.
Set a personal deposit ceiling on a daily, weekly, or monthly basis directly from your 399bd account settings. Once a limit is in place, it takes effect immediately. Requests to increase a deposit limit are subject to a mandatory 72-hour cooling-off period before the increase is applied — protecting you from impulsive decisions made in the moment.
Beyond deposit caps, 399bd also allows you to set a maximum loss threshold for any given time window. When your net losses reach the threshold you have defined, 399bd will automatically restrict further play for the remainder of that period. This tool is particularly useful for players who prefer to budget by outcome rather than by input.
Need a short break? Activate a time-out period ranging from 24 hours up to six weeks. During a time-out, your 399bd account remains open but all gaming and betting activity is suspended. You will not receive any promotional communications during a time-out period. The feature activates instantly and cannot be reversed before the selected period expires.
If you feel that gambling is negatively affecting your life, 399bd's self-exclusion tool allows you to block your account completely for a minimum of six months, extending up to five years or permanently. During self-exclusion, your account cannot be accessed, deposits are blocked, and all marketing communications cease. To reinstate an account after a self-exclusion period, a mandatory review and cooling-off assessment is required.
Enable session reality check notifications to receive periodic in-session alerts showing how long you have been playing and a summary of your net result for that session. Notifications can be configured to appear every 30, 60, or 90 minutes. These alerts are designed to interrupt extended play sessions and prompt a moment of reflection — helping you make an active, informed decision about whether to continue.
399bd's platform continuously monitors player behaviour patterns for indicators associated with problem gambling — including rapidly escalating deposit frequency, unusually long uninterrupted sessions, and repeated maximum-stake betting following large losses. When such patterns are detected, a member of the 399bd responsible gaming team will proactively reach out to check in and provide information about available support tools.
How to Activate Your Safety Tools
All responsible gaming tools on 399bd are accessible directly from your account dashboard — no need to contact support to enable them. Follow the steps below to set up the protections that work best for you.
Visit 399bd.im and log in using your registered mobile number and password. Make sure you are on a secure, private network before accessing your account settings.
Click on your profile icon in the top right corner of the dashboard, then select "Responsible Gaming" from the account settings menu.
Choose from deposit limits, loss limits, time-out, session reality checks, or self-exclusion. Each tool has a dedicated configuration panel with clear options and confirmation prompts.
Review your selected settings and confirm activation. Restricting tools (such as lowering a deposit limit or activating self-exclusion) take effect immediately. You will receive a confirmation to your registered email and mobile number.
If you are unable to access your account settings or need urgent help activating self-exclusion, contact our 24/7 support team at [email protected] and the measure will be applied manually within one hour.
Tips for Healthy Gambling Habits
Staying in control of your gambling starts with building good habits from the outset. 399bd recommends the following practices to all players, whether you are new to online betting or have been playing for years.
- Set a budget before you play. Decide in advance the maximum amount you are comfortable spending in a session and treat it as an entertainment cost — not an investment. Use 399bd's deposit limit tool to enforce that budget automatically.
- Never chase losses. Attempting to recover money you have lost by placing larger or more frequent bets is one of the most common patterns associated with problem gambling. If you have reached your session budget, stop and step away.
- Gamble with disposable income only. Never use funds intended for rent, groceries, bKash transfers to family, school fees, or other essential household expenses. Only bet amounts you can genuinely afford to lose without financial consequence.
- Take regular breaks. Set a timer before you start playing and step away from the screen every 60–90 minutes. Use 399bd's reality check notifications as an additional reminder during longer sessions.
- Do not play under the influence. Avoid gambling when you are affected by alcohol, medication, fatigue, or emotional distress. Decision-making is impaired in these states, which significantly increases the risk of making bets you would not otherwise place.
- Balance gambling with other activities. Gambling should be one leisure activity among many. If you find that online betting is crowding out other hobbies, social activities, or family time, that is a signal worth paying attention to.
- Keep track of your gambling history. Review your 399bd transaction history regularly to maintain an accurate picture of how much time and money you have spent on the platform. Honest self-assessment is the cornerstone of responsible play.
- Talk to someone you trust. If you have concerns about your gambling behaviour, speaking to a trusted friend or family member can help put things in perspective. You do not have to manage the conversation alone — 399bd support can also help guide you.
Recognising Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise in yourself. The following warning signs are widely used indicators that gambling may be moving from entertainment into harmful territory.
Regularly depositing amounts beyond your intended budget, borrowing money to gamble, or using funds earmarked for essential expenses such as rent, food, or school fees.
Continuing to play after reaching your budget with the intention of winning back what you have lost, often leading to increasingly large bets and deepening losses.
Gambling as a way to cope with stress, anxiety, depression, loneliness, or boredom — rather than as a form of entertainment. Using wins as emotional relief and losses as a source of distress.
Hiding the extent of your gambling activity from family members, friends, or colleagues; lying about how much time or money has been spent on betting platforms.
Regularly playing for much longer than planned; losing track of time during sessions; finding it difficult to stop playing even when you intend to.
Spending a significant portion of your mental energy thinking about past gambling sessions, planning future bets, or finding ways to fund more gambling activity.
Allowing gambling to interfere with work, study, family obligations, or personal health — missing deadlines, skipping meals, or withdrawing from social commitments because of gambling activity.
Making repeated promises to yourself or others to reduce or stop gambling, but finding yourself unable to follow through — a strong indicator that professional support may be needed.
Ask Yourself These Questions
Honest answers to the following questions can help you evaluate whether your gambling habits are within a healthy range. This is not a clinical diagnostic tool, but a starting point for self-reflection.
Have you ever spent more money on gambling than you originally planned to in a single session?
Have you ever borrowed money — from family, friends, or any other source — specifically to fund gambling activity?
Have you ever felt restless, irritable, or anxious when trying to reduce or stop your gambling?
Have you ever placed bets to try to win back money you had previously lost, rather than for entertainment?
Has gambling ever caused conflict with a family member, partner, or close friend — or led you to be dishonest about the time or money you have spent gambling?
Have you ever missed work, study, family events, or other important commitments because you were gambling or thinking about gambling?
Do you find yourself thinking about gambling frequently throughout the day, even when you are not playing?
Have you ever made a genuine attempt to stop or reduce your gambling but found yourself returning to previous patterns within a short period?
Your 399bd Player Control Centre
Every responsible gaming tool 399bd offers is designed to be simple to activate, immediately effective, and genuinely protective. Here is a detailed breakdown of each tool available in your account.
Cap the total amount you can deposit within any 24-hour rolling window. Limits can be set in any BDT denomination. Reducing a limit takes effect immediately. Increasing a limit requires a 72-hour waiting period. Minimum limit: ৳500.
Set a maximum deposit ceiling across a full seven-day period. The weekly limit works in conjunction with daily limits — the lower of the two always applies. Resets every Monday at 00:00 Bangladesh Standard Time (UTC+6).
Apply a monthly spending ceiling across the full calendar month. Particularly useful for players who prefer a monthly household budget approach to managing their entertainment expenses on 399bd.
Define the maximum net loss you are willing to absorb in a given time period. Once your cumulative losses reach this threshold, all gaming activity is automatically paused until the period resets, regardless of your remaining deposit balance.
Set a maximum duration for any single gaming session. When your session reaches the time limit you have configured, 399bd will display a prominent notification and suspend further play until you actively confirm you wish to continue — ensuring every extended session is a conscious choice.
Take a short break from 399bd without permanently closing your account. Cool-off periods are available in durations of 24 hours, 48 hours, 7 days, 14 days, or 6 weeks. During a cool-off, your account is suspended and all promotional communications are paused.
For players who need a longer-term break, self-exclusion completely blocks access to your 399bd account for a minimum of six months and up to five years. During exclusion, all deposits, logins, and marketing are suspended. Reinstatement requires a formal review process.
Players who wish to permanently close their 399bd account can request a lifetime exclusion. This action is irreversible. All account data is retained in accordance with 399bd's Privacy Policy, but the account will never be reopened under any circumstances.
Receive automatic mid-session alerts at 30, 60, or 90-minute intervals summarising your current session duration and net result. Each alert prompts you to decide consciously whether to continue, take a break, or end the session entirely.
Protecting Minors from Online Gambling
399bd operates a strict 21+ policy and takes the protection of minors extremely seriously. Every new account on the platform is subject to age verification checks, and 399bd reserves the right to request additional documentation to confirm the identity and age of any player at any time.
If you share a household with children or teenagers, 399bd strongly recommends taking the following precautions to prevent underage access to the platform and other online gambling sites.
- Use strong, unique passwords for your 399bd account and never share them with others, including family members.
- Log out after every session on shared devices. Do not save your password in browsers accessible to minors.
- Install parental control software on home computers, tablets, and smartphones. Tools such as Net Nanny, Qustodio, or built-in device parental controls can restrict access to gambling sites.
- Have open conversations with children and teenagers about the risks of gambling and why it is an adults-only activity.
- Report underage access immediately. If you suspect a minor has accessed the 399bd platform, contact [email protected] right away. The account will be suspended pending investigation.
All players must confirm during registration that they are 21 years of age or older and that the information they provide is accurate and truthful.
Before processing a first withdrawal, 399bd requires submission of a valid government-issued photo ID (National ID card, passport, or driving licence) to confirm identity and date of birth.
399bd's platform flags accounts for additional review if behavioural patterns are inconsistent with the declared profile. Additional documentation may be requested at any time.
Any account where age verification fails or where there is reasonable suspicion of underage access is immediately suspended pending investigation. Funds are held securely until the matter is resolved.
Getting Help — You Are Not Alone
If gambling has moved beyond entertainment and is causing harm to you or someone you care about, reaching out is the most important step you can take. 399bd's support team is available 24/7 and is trained to handle these conversations with care and confidentiality.
The 399bd responsible gaming team is available around the clock via email. All enquiries are handled confidentially by trained support staff who can activate account protections, provide guidance, and escalate urgent cases.
If you are concerned about your gambling right now, the fastest action you can take is to activate a cool-off or self-exclusion directly from your 399bd account settings. These tools take effect instantly and do not require contacting support first.
Problem gambling is a recognised condition with well-established support pathways. If you feel you need professional help beyond what 399bd can provide, we encourage you to seek support from mental health professionals or counselling services available in Bangladesh.
How to Request Self-Exclusion via Email
If you are unable to access your account settings, you can request self-exclusion or a cool-off period by emailing the 399bd support team directly. Your request will be processed within one hour of receipt, around the clock.
Subject: Responsible Gaming — Self-Exclusion Request
Body: Please include your registered username or mobile number and specify whether you are requesting a cool-off period (and the desired duration) or a full self-exclusion (and the desired period). Our team will confirm activation by return email.
All responsible gaming communications with 399bd are handled in strict confidence. No information about your self-exclusion or account restrictions will be shared with third parties.
Enjoy 399bd — Within Your Limits
Responsible gaming and great entertainment go hand in hand at 399bd. Explore cricket betting, slots, and live casino games knowing that every tool you need to stay in control is always available to you.